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CUSTOMER CARE

Help centre

Clear guidance for buying, selling and managing your Weivas account.

Buying on Weivas

Use search and category pages to discover active products from approved stores. Product availability is checked again when an order is placed.

Orders and delivery

Orders appear in your buyer dashboard immediately after placement. Payment collection and carrier tracking are only shown when their providers are configured.

Returns and disputes

Keep the product, packaging and order reference while requesting assistance. Eligibility depends on the seller policy, product condition and applicable consumer law.

Account security

Use a unique password and never share reset links or one-time codes. Password changes revoke existing Weivas sessions.

Still need help?

Open a support request and keep the reference provided after submission.